The Mediating Role of Work-Life Balance in the Relationship between Work-Related Factors and Job Satisfaction among Travel Outbound Service Employees in Sri Lanka

HRMARS - Work life balance and job satisfaction are central issues in travel outbound service sector due to nature of job complexity and customer centric job role. This study aims to examine the mediating role of work life balance in the relationship between work related factors and job satisfaction special reference to travel outbound service sector employees in Sri Lanka. A quantitative research approach was adopted, and data were collected from 217 employees currently working in travel outbound service sector organizations across Sri Lanka. The data were analysis using IBM SPSS Statistics software. The findings depicted eight hypotheses formulated were accepted while two direct hypotheses were rejected. Accordingly, the study concludes that work-life balance partially mediates the relationship between supervisory support and job satisfaction as well as the relationship between job-role and job satisfaction. But work life balance depicted indirect-only mediation relationship between workload and job satisfaction of employees. Overall, this study suggests critical role of work life balance in enhancing job satisfaction. Based on the findings it is recommended to implement effective work life policies namely, flexible work arrangements, clarity of job roles, autonomy of decision making in job role and supervisory support systems to accelerate job satisfaction of employees.