Assistive technology in humanitarian aid: an analysis of the impact of value co-creation in services

Purpose This study aims to investigate the impact of value co-creation (VCC) on assistive technology (AT) within the context of humanitarian aid (HA). Design/methodology/approach A systematic literature review is conducted with the aim of mapping the state of the art in VCC within HA for users of AT. The selected articles were systematically coded through content analysis to identify where VCC occurs, the mechanisms through which it takes place, as well as its inhibitors and facilitators. Findings This study revealed a notable absence of integrated approaches simultaneously encompassing VCC, AT and HA and a need for deeper exploration into the operationalisation of innovative ideas. Furthermore, eight facilitators and seven inhibitors of VCC for AT users in HA contexts were identified. Practical implications This study will support the development of more efficient HA models that are designed with end users in mind, as well as the analysis of factors that may contribute to such effectiveness. Social implications The results of this research may contribute to improving the design of humanitarian interventions and strengthening the agency of AT users, thereby promoting social inclusion. Originality/value This study addresses a research gap concerning AT user inclusion and accessibility in HA settings. It also points to future research directions, including the use of emerging technologies, efficient crisis management and the establishment of management principle-based structures.