Artificial Intelligence in Online Education: A Systematic Review of Its Impact on Learner Engagement and Satisfaction

The integration of artificial intelligence (AI) into online education has transformed the digital learning space, offering new ways to enhance learner satisfaction and engagement. This systematic literature review, covering a five-year span from 2020 to 2025, explores how AI technologies, such as chatbots, intelligent tutoring systems (ITS), sentiment analysis, gaze tracking and predictive analytics, support learner engagement across cognitive, emotional, behavioral, and social dimensions. Drawing from 30 peer-reviewed studies, the current review addresses three central research questions: (1) What aspects of AI positively influence learner satisfaction and engagement in online courses within higher education institutions; (2) What potential challenges from using these technologies may arise; and (3) What research approaches are most commonly used to assess AI’s impact in such learning contexts? The findings highlight that adaptive learning, real-time feedback, and emotion-aware systems contribute positively to personalized learning and motivation. However, concerns persist around data privacy, algorithmic bias, over-reliance on automation, and system usability. Experimental and quasi-experimental designs, as well as machine learning, mixed methods, and survey-based approaches are found to dominate in reviewed studies. Based on these insights, this work offers a foundation for future AI-enhanced learning management systems designed primarily to enhance learner engagement across cognitive, emotional, behavioral, and social domains.