Role of marcomms in shaping end-to-end service experience

This presentation was delivered at the joint SIG-MSP and SIG-Marcomms meeting on March 4, 2026 in Lisbon, Portugal. This presentation is about marcomms's involvement in user support at RENU, the Ugandan NREN, as well as the creation of landing pages and FAQs.

Authors

Mangyeri Asiimwe
Diana Asiimwe

Institutions

Education and Research Network (IN)

Publication Details

Journal: Zenodo (CERN European Organization for Nuclear Research)
Published: 2026-03-04
DOI: https://doi.org/10.5281/zenodo.18863961
Primary Topic: ICT in Developing Communities
Type: article
Field-Weighted Citation Impact: 0.00

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article

Role of marcomms in shaping end-to-end service experience

Mangyeri Asiimwe, Diana Asiimwe

Mar 4, 2026

Zenodo (CERN European Organization for Nuclear Research)

ICT in Developing Communities

article

Role of marcomms in shaping end-to-end service experience

Mangyeri Asiimwe, Diana Asiimwe

March 4, 2026article en

Abstract

Zenodo (CERN European Organization for Nuclear Research)

Education and Research Network (IN)

Openalex Percentile: Top 55%

ICT in Developing Communities

DOI Open Access PDF OpenAlex

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Role of marcomms in shaping end-to-end service experience — Mangyeri Asiimwe, Diana Asiimwe · Zenodo (CERN European Organization for Nuclear Research) (2026) | TGRS Research Map | TGRS