Fostering emergent resilience: training and upskilling employees for global digital business communication

Purpose This paper aims to explore strategies for fostering emergent resilience in employees within global digital business communication. As organizations increasingly rely on digital technologies, workforce adaptability and resilience become essential for maintaining competitiveness and efficiency. This study integrates theoretical perspectives with practical applications to develop a framework that enhances workforce resilience amid technological change and globalization. Design/methodology/approach This conceptual paper applies three key theoretical frameworks: Social Learning Theory, the Technology Acceptance Model (TAM) and Diffusion of Innovations Theory. By analyzing how employees learn, adopt and integrate digital communication technologies in the workplace, this study synthesizes recent literature to identify effective training programs, digital literacy strategies and leadership approaches that support resilience. Findings The analysis highlights the importance of adaptive training programs, digital literacy development and leadership support in fostering resilience. Key findings indicate that mentorship, experiential learning and a culture of continuous upskilling contribute to employee adaptability. Challenges such as digital skill gaps, generational differences in technology adoption and resistance to change are addressed with targeted training strategies. Originality/value This paper contributes to the discourse on workforce resilience by offering a theoretically grounded and practically applicable framework for training employees in global digital business communication. By bridging theoretical models with real-world applications, it provides valuable insights for organizational leaders, HR professionals and training specialists seeking to develop adaptable and competitive workforces in an increasingly digitalized global economy.