The effect of job stress on work performance among medical staff in Vietnamese public hospitals: the mediating roles of organizational commitment and job satisfaction

This study investigates the impact of job stress on the work performance of medical staff in Vietnamese public hospitals, demonstrating how job stress affects performance both directly and indirectly through key work attitudes comprising job satisfaction and organizational commitment. A comprehensive mixed-methods approach, incorporating both qualitative and quantitative methodologies, was adopted. The findings highlight the negative consequences of job stress on these essential work attitudes and, consequently, on work performance. Notably, job stress has a dual effect, directly influencing work performance while also indirectly impacting it through the mediating roles of job satisfaction and organizational commitment. The results underscore the urgency for policymakers and managers of public hospitals to confront the issue of job stress, presenting it as an effective solution to foster positive working attitudes and improve the work performance of medical professionals.