Gen Z in the digital era: reframing job satisfaction in the modern workplace

Purpose The study analyses the influence of work–life balance, perceived organisational support for remote work, digital readiness, along with job security perception on job satisfaction among Generation Z (Gen Z) employees in Mauritius, focusing on work–life balance as a mediator. Design/methodology/approach A structured questionnaire was used to interview Mauritian Gen Z employees working in various sectors of the economy to validate the suggested approach. This was based on the Job Demands-Resources (JD-R) Theory and PLS-SEM modelling approach has been used to examine the responses of a sample of 330. Findings The outcome of the study shows that work–life balance significantly improves job satisfaction. Perceived organisational support strongly predicts both work–life balance and job satisfaction, emphasising the significance of managerial trust, flexibility and proper access to digital tools in remote and hybrid work settings. Digital readiness has a positive effect on job satisfaction, though its impact on work–life balance is moderately weaker, putting forward that digital competence alone does not completely address the issue of work–life balance. Job security perception significantly impacts both work–life balance and job satisfaction, emphasising the significance of stability and psychological safety in digital workplaces. Practical implications In order to improve organisational performance and staff retention, it is anticipated that the results will guide initiatives for successful human resource management, such as the creation of flexible work policies, assistance with digital preparedness and actions to increase perceived job security. Originality/value This study extends the JD-R theory by situating it within a small-island developing economy landscape and incorporating generational perspectives. It offers new insights into how job resources, digital readiness and Gen Z expectations interact to shape job satisfaction in remote and hybrid landscapes in Mauritius.