Roles of Leaders and Employees’ Factors in ERP Implementation Strategy: A Case Study in Dongnai Industrial Zone - Vietnam

HRMARS - ERP (Enterprise Resource Planning) reaches integrated system that presents business process of all activities in enterprises. It demonstrates the effectiveness in centralized and consistency of data of all functions of company from finance, accounting, human resource, projects, inventory, services, maintenance, transportation, distribution, and production. ERP system performs real-time information with accessing and retrieving database. There is highly considering for medium and large-scale organizations. Business operation in enterprises must work across borders, languages, cultures, and integrate in business. ERP system demonstrates globalization system that go through global language, cultures, functions that depend on global architecture and integrate all people who can be worked together in one integrated system. With highly efficient and effective of ERP system is in the struggle market in over the world in general, and Viet Nam in particular. The study investigated, analyzed and compared ERP models with human factors including ERP suppliers, leaders, and employees in enterprises which are using or implementing ERP system and clarify how influence on ERP successful implementation strategy and business operations’ satisfaction. There are many reasons for being failed ERP implementation, and the human factor that realized high contributions to be successful ERP implementation in previous research in Viet Nam. With structural equation modelling, measurement models, and descriptive statistics are assessed to present the significant, high level of explanation of human resources that influence ERP implementing strategy and Business operations’ satisfaction through statistics tools such as SPSS 20.0, excel and SmartPLS3.0. The objective of study presents the research model that human factors are critical contributed to successful ERP implementing strategy and Business operations’ satisfaction in Dong Nai province, Vietnam. The human factors have specific characteristics such as employee positions, people’s attributes, behaviors, education, skills on the success of ERP implementing strategy in Dong Nai enterprise.