Co-Created Digital Pretherapy Psychoeducation for Outpatients in Specialized Mental Health Care: Usability Evaluation and Patient Satisfaction Study

Through a collaborative co-creation process, we developed StartHelp, a digital pretherapy psychoeducation program. Usability testing indicated that the content itself was highly usable, with video-related SUS scores suggesting good usability, whereas navigation of the overarching technological infrastructure received lower scores. Although patients rated the clinical material as high quality and nonoffensive, satisfaction scores were lower than anticipated. Nevertheless, StartHelp was deemed ready for further testing in a clinical trial.