Perspectives and preferences of domestic violence survivors regarding digital platform and AI chatbot for help-seeking: A qualitative study
DV survivors preferred digital platforms that prioritize safety, accessibility, and emotional support. Our study highlights the role of AI as a complementary tool to human support and calls for participatory approaches to facilitate designing effective interventions to reach their full potential.
Authors
- Xinyu Feng (ORCID: https://orcid.org/0000-0002-2578-6906)
- Vivian Chi Ching Hui (ORCID: https://orcid.org/0000-0003-1966-6139)
- Arkers Kwan Ching Wong (ORCID: https://orcid.org/0000-0001-6708-3099)
- Qiqi Chen (ORCID: https://orcid.org/0000-0002-1217-5233)
- Lidan Tian
- Tina L. Bloom
Institutions
- Hong Kong Polytechnic University (HK)
- Notre Dame of Maryland University (US)
- University of Pittsburgh (US)
Publication Details
- Journal
- PLoS ONE
- Published
- 2026-02-23
- DOI
- https://doi.org/10.1371/journal.pone.0342453
- Primary Topic
- Intimate Partner and Family Violence
- Type
- article
- Field-Weighted Citation Impact
- 0.00