Level of satisfaction Towards E-Banking services offered by Public and Private Sector banks

Abstract: The level of satisfaction towards E-Banking services offered by Public and Private Sector banks reflects customers’ overall evaluation of digital banking facilities such as internet banking, mobile banking, online fund transfers, and digital payment services. It indicates how effectively these banks meet customer expectations in terms of convenience, security, speed, and service quality. Both Primary and Secondary data has been used for the study. The sample size for the study is 385. The sampling technique is used for the study is Convenience sampling method. The findings of the study shows that 24x7 availability of the bank website secured the highest mean score ranked first, indicating that customers highly value uninterrupted access to banking services. Keywords: E-Banking, Customer Expectations, Convenience, Service Quality. Title: Level of satisfaction Towards E-Banking services offered by Public and Private Sector banks Author: Mrs. Gnana Soundari, Dr.K.Naina Mohammed International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Vol. 13, Issue 2, October 2025 - March 2026 Page No: 377-381 Research Publish Journals Website: www.researchpublish.com Published Date: 14-February-2026 DOI: https://doi.org/10.5281/zenodo.18639063 Paper Download Link (Source) https://www.researchpublish.com/papers/level-of-satisfaction-towards-e-banking-services-offered-by-public-and-private-sector-banks