The Work Undertaken by Patients and Their Families Whilst in the Emergency Department

This study was informed by prior co-design and observation work with patients and staff during the development of a checklist to help meet patient information needs. This highlighted the centrality of the patient-staff interaction and the need to better understand it by directly observing the patient journey.

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Publication Details

Journal
Health Expectations
Published
2026-02-01
DOI
https://doi.org/10.1111/hex.70602
Primary Topic
Emergency and Acute Care Studies
Type
article
Field-Weighted Citation Impact
0.00
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article

The Work Undertaken by Patients and Their Families Whilst in the Emergency Department

Michael Clancy, Joanne Turnbull, Mark J. Johnson
Health Expectations
Emergency and Acute Care Studies
article

The Work Undertaken by Patients and Their Families Whilst in the Emergency Department

Michael Clancy, Joanne Turnbull, Mark J. Johnson
article en

Abstract

This study was informed by prior co-design and observation work with patients and staff during the development of a checklist to help meet patient information needs. This highlighted the centrality of the patient-staff interaction and the need to better understand it by directly observing the patient journey.

Health ExpectationsVol. 29(1)
University of Southampton (GB)
Openalex Percentile: Top 55%
Emergency and Acute Care Studies
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The Work Undertaken by Patients and Their Families Whilst in the Emergency Department — Michael Clancy, Joanne Turnbull, et al. · Health Expectations (2026) | TGRS Research Map | TGRS