Smart Locker Solutions for Sustainable Urban Logistics: Experimental Research in Ho Chi Minh City

This study explores the factors that influence the intention to use smart lockers in sustainable last-mile delivery. This solution addresses urban challenges such as carbon emissions, traffic congestion, and high costs. A survey of 302 students in Ho Chi Minh City, analyzed using PLS-SEM, identified three main factors impacting usage intentions: convenience, perceived security, and reliability. Convenience had the most significant effect on perceived value (β = 0.472), followed by perceived security (β = 0.236). Although reliability did not significantly affect perceived value, it did directly influence intention to use (β = 0.143). Perceived value also played a key mediating role (β = 0.474). This research advances the application of self-service technology in urban logistics. It highlights how smart lockers can help reduce impacts such as air pollution, noise, and congestion, supporting last-mile delivery amid rapid urban growth and expanding e-commerce.