The Impact of Failures in AI-Human Hybrid Services on Customer Satisfaction

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Publication Details

Journal
Japan Marketing Review
Published
2026-02-16
DOI
https://doi.org/10.7222/marketingreview.2026.007
Primary Topic
Military Technology and Strategies
Type
article
Field-Weighted Citation Impact
0.00
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article

The Impact of Failures in AI-Human Hybrid Services on Customer Satisfaction

Yijing Xu, Tingting Zhang
Japan Marketing Review
Military Technology and Strategies
article

The Impact of Failures in AI-Human Hybrid Services on Customer Satisfaction

Yijing Xu, Tingting Zhang
article en

Abstract

No abstract available for this paper.
Japan Marketing ReviewVol. 7(1)
Toyo University (JP)
Openalex Percentile: Top 55%
Military Technology and Strategies
DOIOpen Access PDFOpenAlex
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The Impact of Failures in AI-Human Hybrid Services on Customer Satisfaction — Yijing Xu, Tingting Zhang · Japan Marketing Review (2026) | TGRS Research Map | TGRS