Is Artificial Intelligence Ready for Emergency Department Triage? A Retrospective Evaluation of Multiple Large Language Models in 39,375 Patients at a University Emergency Department

<b>Background:</b> Large language models (LLMs) are increasingly proposed as clinical decision support tools. However, their reliability in the emergency department (ED) triage remains insufficiently validated. This study aimed to evaluate the performance and limitations of multiple LLMs in triage using a large retrospective dataset. <b>Methods:</b> We conducted a retrospective analysis of 39,375 anonymized patient cases from the ED of AHEPA University General Hospital, Thessaloniki, Greece (June 2024-July 2025), extracted from the hospital's electronic medical record system. All cases were triaged in real time according to the Emergency Severity Index (ESI) by 25 emergency physicians. In cases of uncertainty, a senior emergency physician was consulted. Seven LLMs (ChatGPT-5 Thinking, ChatGPT-5 Instant, Gemini 2.5, Qwen 3, Grok 4.0, Deep Seek v3.1, and Claude Sonnet 4) were evaluated against the physician-assigned ESI level (reference standard). Outcomes included triage score agreement (quadratic weighted kappa, κw), clinic referral accuracy and admission prediction. Subgroup analyses were performed by referral clinic and admission outcome. The study was conducted in accordance with TRIPOD-AI reporting guidelines. <b>Results:</b> Model performance varied substantially. DeepSeek and Claude Sonnet 4 achieved the highest agreement with physician-assigned ESI (κw ≈ 0.467; raw accuracy: 61.7%). In contrast, GPT-5 Instant performed poorly across all evaluation metrics (κw = 0.176; 95% CI: 0.167-0.186). Claude Sonnet 4 demonstrated the best performance in clinic referral (67.1%; κ = 0.619) and admission prediction (κw ≈ 0.46). Subgroup analyses indicated higher performance in pediatric cases and organ-specific complaints, such as ophthalmology (up to 81% accuracy). LLMs also showed tendencies toward over- or under-triage. <b>Conclusions:</b> Current LLMs demonstrate promising but inconsistent capability in triage. While selected models achieved moderate alignment with physician ESI decisions, none achieved strong agreement (κ > 0.80). LLMs are most suitable as supervised decision support tools, particularly in anatomically well-defined clinical scenarios, rather than as autonomous systems.

Authors

Institutions

Publication Details

Journal
Journal of Clinical Medicine
Published
2026-02-14
DOI
https://doi.org/10.3390/jcm15041512
Citations
1
Primary Topic
Artificial Intelligence in Healthcare and Education
Type
article
Field-Weighted Citation Impact
17.70
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

Is Artificial Intelligence Ready for Emergency Department Triage? A Retrospective Evaluation of Multiple Large Language Models in 39,375 Patients at a University Emergency Department

Barbara Fyntanidou, Panagiotis Giannakopoulos, Efstratios Karagiannidis, Ioannis Karagiannis et al.
1 citations
Journal of Clinical Medicine
Artificial Intelligence in Healthcare and Education
17.70
article

Is Artificial Intelligence Ready for Emergency Department Triage? A Retrospective Evaluation of Multiple Large Language Models in 39,375 Patients at a University Emergency Department

Barbara Fyntanidou, Panagiotis Giannakopoulos, Efstratios Karagiannidis, Ioannis Karagiannis, Dimitra Vellidou, Aikaterini Apostolopoulou, Ioannis Nedos, Christos Kofos, Styliani Michaloudi, Theoni Katsikidou, Konstantinos Astrinakis
article en
1 citations

Abstract

<b>Background:</b> Large language models (LLMs) are increasingly proposed as clinical decision support tools. However, their reliability in the emergency department (ED) triage remains insufficiently validated. This study aimed to evaluate the performance and limitations of multiple LLMs in triage using a large retrospective dataset. <b>Methods:</b> We conducted a retrospective analysis of 39,375 anonymized patient cases from the ED of AHEPA University General Hospital, Thessaloniki, Greece (June 2024-July 2025), extracted from the hospital's electronic medical record system. All cases were triaged in real time according to the Emergency Severity Index (ESI) by 25 emergency physicians. In cases of uncertainty, a senior emergency physician was consulted. Seven LLMs (ChatGPT-5 Thinking, ChatGPT-5 Instant, Gemini 2.5, Qwen 3, Grok 4.0, Deep Seek v3.1, and Claude Sonnet 4) were evaluated against the physician-assigned ESI level (reference standard). Outcomes included triage score agreement (quadratic weighted kappa, κw), clinic referral accuracy and admission prediction. Subgroup analyses were performed by referral clinic and admission outcome. The study was conducted in accordance with TRIPOD-AI reporting guidelines. <b>Results:</b> Model performance varied substantially. DeepSeek and Claude Sonnet 4 achieved the highest agreement with physician-assigned ESI (κw ≈ 0.467; raw accuracy: 61.7%). In contrast, GPT-5 Instant performed poorly across all evaluation metrics (κw = 0.176; 95% CI: 0.167-0.186). Claude Sonnet 4 demonstrated the best performance in clinic referral (67.1%; κ = 0.619) and admission prediction (κw ≈ 0.46). Subgroup analyses indicated higher performance in pediatric cases and organ-specific complaints, such as ophthalmology (up to 81% accuracy). LLMs also showed tendencies toward over- or under-triage. <b>Conclusions:</b> Current LLMs demonstrate promising but inconsistent capability in triage. While selected models achieved moderate alignment with physician ESI decisions, none achieved strong agreement (κ > 0.80). LLMs are most suitable as supervised decision support tools, particularly in anatomically well-defined clinical scenarios, rather than as autonomous systems.

Journal of Clinical MedicineVol. 15(4)
AHEPA University Hospital (GR)
Peace, Justice and strong institutions
Openalex Percentile: Top 1%
Artificial Intelligence in Healthcare and Education
17.70
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.