More Than a Message: Death by a 1000 “Chats”

Secure electronic messaging within the electronic health record (EHR), such as Epic Chat, has transformed communication in hospitals by enabling rapid, asynchronous communication. Yet for Infectious Diseases (ID) consultants, the constant barrage of messages comes at a cost: fragmented attention, disrupted clinical reasoning, and potential patient harm. Messages that are repetitive, trivial, or casually worded can also fuel miscommunication and even medicolegal risk. As this type of messaging becomes increasingly prevalent in clinical practice, we must establish clearer boundaries and a cultural shift that values purposeful communication. Practical strategies include defining what requires chat versus direct phone or in-person conversation, batching responses, protecting focus time, and teaching messaging etiquette. To optimize patient care and protect clinician well-being, we must be intentional about when and how we communicate.