The relationship between role stress and compassion fatigue of medical workers: the mediating role of emotional labor and the moderating role of positive psychological capital

The role stress of medical workers can be associated through emotional labor and compassion fatigue, in which positive psychological capital has a certain moderating effect. High surface acting and low positive psychological capital may be important risk factors for compassion fatigue when medical workers face role stress, while high deep acting and high positive psychological capital may be protective factors for medical workers to resist compassion fatigue caused by role stress. Therefore, reducing the surface acting, improving the deep acting and enhancing the positive psychological capital of medical workers will help to alleviate their compassion fatigue and maintain their mental health.