Information Quality in Mozambican Web Journalism: From User Experience to Information Quality

This study, entitled “Information Quality in Mozambican Web Journalism: from user experience to information quality,” stemming from the lack of answers to the question of how the characteristics of web journalism are exploited, sought to understand how the online newspaper “Mozambique Charter” uses interactivity, hyperlinks, and multimedia to improve the experience and quality of information for the internet user-reader. Using a qualitative approach, the authors examined ten editions of the online newspaper. The results show that, although images are used as a multimedia resource, other elements, such as videos and graphics, are not explored, limiting the journalistic narrative. Interactivity is also restricted, as the login requirement to comment discourages reader participation. Regarding hyperlinks, news articles almost never present external links, which do not direct to relevant content, reducing the potential for in-depth information. These findings indicate that the Mozambique Charter could enhance the exploration of interactivity, hyperlinking, and multimedia, offering a more dynamic, multimodal, and higher-quality information experience to users. These findings indicate that the Mozambique Charter could enhance the exploration of interactivity, hyperlinking, and multimedia, offering a more dynamic, multimodal, and higher-quality information experience to users. These improvements could encourage users to engage more deeply with the content, access more comprehensive and reliable information, develop critical thinking and digital literacy skills, and foster a more participatory and informed online community. By enhancing the quality and interactivity of online journalism, the Mozambique Charter can better meet the needs of modern readers and contribute to a stronger, more connected digital public sphere.