Designing for Financial Wellbeing Informed by Financial Therapists’ and Coaches’ Practices

Personal money management and financial decisions are both essential and challenging, and most HCI research in this space has focused on end users, such as individuals' or families' financial behaviour.However, we know less about the financial practitioners' practices with their clients to support their financial wellbeing and address their financial challenges.We report an interview study with 21 financial practitioners including therapists and coaches to explore their practices with their clients, as well as their perspective on financial wellbeing and problematic financial behaviour.Findings support richer understanding of financial wellbeing, and its main challenges, as well as the main interventions to address them.We conclude with three design implications to better support financial wellbeing.