Levels of Service: From Development to Maturity

Key Takeaways Developing levels of service (LoS) takes time and is best approached with practical, measurable, and achievable goals in service to customers and stakeholders. The process of maturing LoS ensures an organization's activities remain aligned with its evolving goals, stakeholder expectations, and industry advances. Case studies illustrate successful performance outcomes with LoS and show why it is worth the effort for utilities to elevate their own LoS programs.