Learning from patients about their experiences with early adoption of virtual care appointments in primary care in Ontario, Canada during the COVID-19 pandemic: a qualitative study
Virtual care offers a promising modality for patients to experience care. Moving forward, primary care practices should consider expanding options for asynchronous virtual care, consider the length of virtual care appointments and offer patients greater choice in the modality of their care appointments.
Authors
- SC Lam
- Jason Brown (ORCID: https://orcid.org/0000-0001-6461-9791)
- Rachelle Ashcroft (ORCID: https://orcid.org/0000-0002-5666-1946)
- Simone Dahrouge (ORCID: https://orcid.org/0000-0001-6488-8086)
- Lisa Dolovich (ORCID: https://orcid.org/0000-0002-0061-6783)
- Kiran Saluja (ORCID: https://orcid.org/0000-0002-0680-6721)
- Amélie Boudreault
- Jennifer Rayner (ORCID: https://orcid.org/0000-0002-8705-2705)
- Husayn Jessa
Institutions
- Western University (CA)
- University of Ottawa (CA)
- University of Toronto (CA)
- Bruyère (CA)
- Access Alliance Multicultural Health and Community Services (CA)
- Digital Research Alliance of Canada
Publication Details
- Journal
- BMJ Open
- Published
- 2026-02-01
- DOI
- https://doi.org/10.1136/bmjopen-2025-111247
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 0.00