The Level of Awareness of Cloud Computing among Staff in Hotel Establishments in Osun State, Nigeria

This research investigated the extent of cloud computing awareness among employees working in hotel establishments across Osun State, Nigeria. The study aimed to evaluate the current status of cloud technology adoption in the local hospitality sector, with emphasis on employee knowledge, usage levels, and perceived opportunities and obstacles. A structured questionnaire was administered to 202 staff members drawn purposively from six hotels across the state?s three senatorial districts. Data were analyzed using descriptive statistics and ANOVA to test hypotheses. Results indicated that 52.46% of respondents were female, while 45.90% held tertiary education qualifications. The largest group (37.70%) fell within the 20?35 years age range. Most participants (40.5%) were employed in medium-scale hotels, and 65.4% had over a decade of industry experience. Furthermore, 63.24% of surveyed hotels were ranked as three-star. Awareness results showed that 63.24% of respondents had prior knowledge of cloud computing, with 50.27% actively making use of it. Databases (mean = 3.74), email platforms (3.40), and mobile applications (3.27) recorded the highest levels of familiarity. Among service providers, Amazon Web Services (AWS) emerged as the most widely recognized (mean = 3.36), followed by Google Cloud Platform (3.21) and Alibaba Cloud (3.20). No significant variation in adoption levels was observed across the sampled hotels (p > 0.59). Identified obstacles included limited financial resources, excessive energy use, risks of system breakdowns, and unreliable internet connectivity. The study recommends consistent staff training on cloud technologies, strict adherence to best practices among ICT professionals, and deliberate management adoption of cloud services to boost competitiveness. The findings contribute to understanding the current adoption landscape and highlight practical steps to strengthen cloud utilization in Osun State?s hospitality sector.