MiDArq Solutions vs. the gig economy: a fight to keep talent

Learning outcomes Case overview/synopsis MiDArq Solutions, a thriving software house, was a beacon for tech enthusiasts and software developers in the heart of Karachi, Pakistan. Known for its creative solutions and swift technological advancements, MiDArq Solutions remains a reliable choice for the business community nationwide. It was led by a sharp-minded and ambitious CEO, Shariq, who had tirelessly pushed the company to the top of the tech industry over the past decade. One morning in September 2022, Shariq reviewed the project completion dashboard and was caught off guard by several project delays, missed milestones and declining performance. This unexpected outcome left him confused about what had gone wrong. However, with a significant international client meeting ahead, he pushed the concern aside, determined to stay focused. As Shariq prepared for the meeting, a sudden email shattered his focus: “Subject: Resignation”. His heart sank. Two of the key creative team members had quit. Before he could process it, another email arrived – this time from two app developers’ intent to leave. Without hesitation, he called Saba, the HR Manager. “Arrange a meeting with all key employees after lunch,” he ordered. It could no longer be ignored. As he leaned back in his chair, exhaustion washed over him. Shariq recalled the struggles of building MiDArq Solutions – the financial struggles, family sacrifices, long nights, tough decisions, and the team he had personally nurtured. They were not just employees; they were part of his journey. And now, they were leaving. Reality hit as he sat waiting for the meeting: MiDArq Solutions would fall behind in the ruthless tech industry if he did not act now. Pushing his emotions aside, he focused on stopping the resignations. The company had just filed a significant government tender, with results due soon, and losing his team at this stage was no longer an option. Complexity academic level This case is suitable for undergraduate- (final year) and graduate-level (first year) students. Supplementary material Teaching notes are available for educators only. Subject code CSS 6: Human Resource Management.