Patient satisfaction with pharmaceutical services in the context of chief pharmacist system: a comparative study from Shaanxi Province, China

Patient satisfaction with pharmaceutical services was significantly higher in pilot hospitals than in non-pilot hospitals. The implementation of CPS was positively associated with patient satisfaction with pharmaceutical services. Policymakers could consider the broader adoption of CPS as a beneficial strategy for enhancing patient satisfaction. This could be complemented by efforts to ensure sufficient medication education, optimize pharmacy physical spaces, and advance targeted pharmacist training.