Voices from the emergency department: A theoretical framework analysis on patient experiences of care in emergency departments of Newfoundland and Labrador, Canada

Our findings show an immediate need to improve the patient experience of ED care and highlight areas within these themes that could be targeted for improvement. We recommend regular training programs for healthcare providers to improve their interpersonal skills, the addition of patient navigators, and modifications to the triage system for vulnerable populations to improve patient experience and provide patient-centred care.