Understanding the telehealth access through an intersectional lens: Experience of Mandarin-speaking consumers accessing health services from a tertiary hospital in Australia

This study reveals significant challenges accessing telehealth for Mandarin-speaking consumers needing interpreter services in metropolitan Queensland and highlights that clinician assumptions and the monolingual nature of healthcare services as major barriers. While video interpreting is often recommended, participants preferred simple, safe, and culturally appropriate communication strategies. Co-designing telehealth solutions with multicultural consumers can prevent the deepening of existing inequities and to foster inclusive healthcare practices.

Authors

Institutions

Publication Details

Journal
Digital Health
Published
2026-02-01
DOI
https://doi.org/10.1177/20552076261415915
Primary Topic
Telemedicine and Telehealth Implementation
Type
article
Field-Weighted Citation Impact
0.00
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

Understanding the telehealth access through an intersectional lens: Experience of Mandarin-speaking consumers accessing health services from a tertiary hospital in Australia

Anthony C Smith, E. Thomas, Nicole Marinucci, Xiaoyun Zhou et al.
Digital Health
Telemedicine and Telehealth Implementation
article

Understanding the telehealth access through an intersectional lens: Experience of Mandarin-speaking consumers accessing health services from a tertiary hospital in Australia

Anthony C Smith, E. Thomas, Nicole Marinucci, Xiaoyun Zhou, Ling Zhang, Jaimon T. Kelly, Y. Lu, Victor M. Gallegos-Rejas, Karen Payne
article en

Abstract

This study reveals significant challenges accessing telehealth for Mandarin-speaking consumers needing interpreter services in metropolitan Queensland and highlights that clinician assumptions and the monolingual nature of healthcare services as major barriers. While video interpreting is often recommended, participants preferred simple, safe, and culturally appropriate communication strategies. Co-designing telehealth solutions with multicultural consumers can prevent the deepening of existing inequities and to foster inclusive healthcare practices.

Digital HealthVol. 12
The University of Sydney (AU), The University of Queensland (AU), University of Southern Denmark (DK), Universidad Científica del Sur (PE), Odense University Hospital (DK), Metro South Health (AU), Queensland Centre for Mental Health Research (AU)
Quality Education
Openalex Percentile: Top 66%
Telemedicine and Telehealth Implementation
DOIOpen Access PDFOpenAlex
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.

Understanding the telehealth access through an intersectional lens: Experience of Mandarin-speaking consumers accessing health services from a tertiary hospital in Australia — Anthony C Smith, E. Thomas, et al. · Digital Health (2026) | TGRS Research Map | TGRS