Museums as Safe Spaces: An Ethnography of Inclusion and Exclusion with Visitors with Down Syndrome

Museums are cultural spaces that should promote accessibility and inclusion for all. However, accessibility is often interpreted as removing physical barriers, overlooking less visible obstacles—such as cognitive, sensory, and communicative challenges—that can profoundly shape the museum experience for people with intellectual disabilities. This paper presents an ethnographic case study conducted in the Veneto region of Italy, in collaboration with a group of individuals with Down Syndrome (DS), aiming to explore their lived experiences of a museum visit. Drawing on participant observation and in-depth interviews, the study examines how visitors with DS engage with the museum environment on behavioural and sensory levels. Findings reveal the impact of environmental stimuli, difficulties in navigating abstract or densely layered visual content, and the importance of embodied interaction with objects and spatial cues. Positive experiences emerged from relational engagement, guided facilitation, and the use of multi-sensory supports. The study underscores the need for museums to move beyond compensatory or charity-based models of accessibility, and instead adopt inclusive design principles that value neurodiversity and participatory co-creation. In doing so, this research contributes to the emerging discourse on how museums can become safe spaces for learning, dialogue, and self-expression for people with intellectual disabilities.