Health technology systems emerging as <i>safety net</i> tools for high-risk prenatal care: a qualitative study

This study explored the experiences of women experiencing high-risk pregnancies and perinatal healthcare providers with health technology systems (HTS), specifically telehealth and patient portals. Interviews were conducted with fifteen women with high-risk pregnancies and eight healthcare providers from two obstetric practices, predominantly serving women on Medicaid. The analysis revealed that while HTS improved access to care and empowered patients, both groups faced significant challenges. Providers noted that HTS do not address the complex needs of high-risk pregnancies and the issue of workflow disruption. Patients appreciated the convenience of HTS, but reported delays in communication and limited interaction with healthcare teams.