Young People’s Satisfaction With and Perceived Impact of a Multichannel Mental Health Helpline During and After COVID-19 Pandemic: Mixed Methods Analysis of Cross-Sectional Survey Data

The findings highlight the important role that helplines play in supporting young people's mental health, particularly in crises like the pandemic. This study underscores the need for service improvements to ensure young people continue to feel supported by helplines, highlighting key areas for improvement in service delivery, protocols, and technical infrastructure. Future research should explore channel preferences and minority experiences, often underrepresented in helpline studies.