Assessing the Effects of Enterprise Resource Planning on the Higher Education Sector in India

The higher education sector in India is growing and plays a significant role in the country’s economic development and in shaping the future. Although the government has initiated programs such as the New Education Policy (NEP) across the higher education sector, shortcomings such as poor infrastructure, lack of coordination among departments, poor communication among stakeholders, inefficient processes, and issues related to decision-making still exist. Introducing the Enterprise Resource Planning (ERP) in the higher education sector can overcome these issues to a certain extent. This research focuses on the impact of ERP in the higher education sector and how it improves overall processes. Here, primary data collected from the relevant stakeholders are used to analyse the impact of ERP in the higher education sector. Overall, 250 responses were collected from the stakeholders, and performance was evaluated using basic statistical methods. The qualitative analysis is carried out to determine overall operational efficiency, data accuracy, and accessibility. Finally, an overall operational efficiency improvement of 75% was obtained, and an improvement in data accuracy and accessibility of 80%.