Enhancing product management in the ATLAS Management Glance team

CERN has a very dynamic environment and faces challenges such as information centralization, communication between the experiments’ working groups, and the continuity of workflows. The solution found in 2003 for those challenges was automation and, therefore, the Glance project, an essential management software tool for all four large LHC experiments. Its main purpose is to develop and maintain web-based automated solutions that are easy to learn and use and allow collaboration members to perform administrative tasks quickly. The ATLAS Management Glance team (AMGT) is a subset of the Glance team focused on addressing the software requests of the ATLAS Spokesperson and deputies. The team maintains 11 systems that allow the management of ATLAS members, appointments, analyses, speaker nomination, and selection, among other tasks. Historically, each Glance developer would be an expert in the requirements of one or more systems, but their product management was inefficient, lacking the mapping of the product vision, goals, business rules, stakeholders, and metrics. Also, the team’s roadmap lacked predictability since it had no planned timeline. In December 2023, the AMGT adopted the Product Owner role concentrated in a single person as stated in the Scrum Guide. This contribution dives into the challenges faced by the Glance Team Product Owner in establishing a strategy for effective product management and roadmap planning, as well as the key takeaways from that process.