Weaving algorithms

Abstract This paper details the process of indigenizing an Arizona water chatbot. Initial attempts to integrate tribal data, adopt an Indigenous worldview, and apply the Two-Eyed Seeing framework were unsuccessful, leading to inappropriate outputs and potential harm. The turning point came when we reframed bias as evidence and our embodied reactions as data, enabling an epistemological reorientation toward relational sense-making. We argue that, to serve Indigenous communities effectively, information design must address these fundamental epistemological conflicts. Our work offers a model for creating more attuned, decolonial AI chatbot interfaces that have wide-reaching potential.

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Publication Details

Journal
Information Design Journal
Published
2026-02-02
DOI
https://doi.org/10.1075/idj.25022.cau
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

Weaving algorithms

Liliana Caughman, Stephen Carradını, Claire Lauer
Information Design Journal
AI in Service Interactions
article

Weaving algorithms

Liliana Caughman, Stephen Carradını, Claire Lauer
article en

Abstract

Abstract This paper details the process of indigenizing an Arizona water chatbot. Initial attempts to integrate tribal data, adopt an Indigenous worldview, and apply the Two-Eyed Seeing framework were unsuccessful, leading to inappropriate outputs and potential harm. The turning point came when we reframed bias as evidence and our embodied reactions as data, enabling an epistemological reorientation toward relational sense-making. We argue that, to serve Indigenous communities effectively, information design must address these fundamental epistemological conflicts. Our work offers a model for creating more attuned, decolonial AI chatbot interfaces that have wide-reaching potential.

Information Design Journal
Arizona State University (US)
Openalex Percentile: Top 71%
AI in Service Interactions
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