Corrigendum: Creating dynamic capabilities to increase customer value

It has come to the attention of the publisher that “Martelo Landroguez S, Barroso Castro C and Cepeda-Carrión G (2011), “Creating dynamic capabilities to increase customer value”. Management Decision, Vol. 49 No. 7, pp. 1141–1159, https://doi.org/10.1108/00251741111151181, did not fully reference a previous publication. A Spanish language version of this paper was published previously: Martelo Landroguez Silvia, Barroso Castro Carmen and Cepeda Carrión Gabriel (2011) “Creating capabilities that increase customer value”, Investigaciones Europeas de Dirección y Economía de la Empresa, Vol. 17 No. 2, pp. 69–87, https://doi.org/10.1016/S1135-2523(12)60053-7. Management Decision author guidelines make it clear that any form of prior publication should be declared prior to submission. The authors sincerely apologise for this.

Publication Details

Journal
Management Decision
Published
2026-02-03
DOI
https://doi.org/10.1108/md-01-2026-0331
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
0.00
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Corrigendum: Creating dynamic capabilities to increase customer value

Management Decision
Customer Service Quality and Loyalty
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Corrigendum: Creating dynamic capabilities to increase customer value

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Abstract

It has come to the attention of the publisher that “Martelo Landroguez S, Barroso Castro C and Cepeda-Carrión G (2011), “Creating dynamic capabilities to increase customer value”. Management Decision, Vol. 49 No. 7, pp. 1141–1159, https://doi.org/10.1108/00251741111151181, did not fully reference a previous publication. A Spanish language version of this paper was published previously: Martelo Landroguez Silvia, Barroso Castro Carmen and Cepeda Carrión Gabriel (2011) “Creating capabilities that increase customer value”, Investigaciones Europeas de Dirección y Economía de la Empresa, Vol. 17 No. 2, pp. 69–87, https://doi.org/10.1016/S1135-2523(12)60053-7. Management Decision author guidelines make it clear that any form of prior publication should be declared prior to submission. The authors sincerely apologise for this.

Management Decision
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Customer Service Quality and Loyalty
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