Creating knowledge networks: how co-worker support and interaction drive communities of practice

Purpose This study investigates the relationship between co-worker support (CWS) and communities of practice (CoPs), drawing upon the conservation of resources theory and social exchange theory. The study aims to explore whether individuals’ preference for teamwork mediates this relationship and whether personal interaction moderates the effect of CWS on CoPs. Design/methodology/approach Data were collected from 249 employees working in Indian public and private sector organisations. Statistical analyses included confirmatory factor analysis, structural equation modelling and Hayes’ PROCESS macro to examine mediation and moderation effects. Findings Results indicate that CWS positively influences CoPs, with this relationship mediated by individuals’ preference for teamwork. Employees who feel supported by co-workers tend to prefer collaborative efforts, thereby increasing participation in CoPs. In addition, personal interaction was found to moderate the CWS–CoPs relationship, such that greater interaction enhances the positive impact of CWS on CoPs engagement. Originality/value This study adds to the knowledge-sharing literature by revealing how social workplace dynamics – CWS, teamwork preference and personal interaction – jointly influence engagement in communities of practice.