Understanding The Quality Of Administrative Action: Who And What Counts?

To understand the quality of administrative action, it is crucial to incorporate the per-spectives of those affected. This paper introduces and demonstrates a method for identi-fying stakeholders based on their urgency, legitimacy, and power, and examines stake-holders' interests using theories from motivational psychology. In the context of constitu-tive administrative acts, stakeholders were identified as applicants, third parties, public managers, elected officials, and the legislature. A combination of userexperience sam-pling, interviews, and legal source reviews was used to determine stakeholders’ urgen-cies, motives, and values, highlighting common priorities and potential conflicts. This approach advances the conceptualization and measurement of good administration.