The Role and Use of Technology in Managing Well-being at Work

The study examines the digital transformation emerging in the transport<br/>field. Theoretically, the study emphasizes the perspectives of Digital<br/>Employee Experience (DEX) and Sensemaking (Weick, 1995). The case<br/>study is based on interviews and a survey of transport employees in Finland.<br/>The results of the study present four different views on digital employee<br/>experience, namely 1) the liberating versus the enslaving views on<br/>technology, 2) the clarifying versus the confusing views on technology, 3)<br/>the dependence and the independence views on technology and 4) the<br/>flexible versus the rigid environment views on technology. The views'<br/>contents reflect technology's role in shaping the employee experience in<br/>different ways. The views are considered relevant to studying the concept<br/>of experience and the development of the transport sector.<br/><br/>Keywords: sensemaking, technology, DEX, digital experience, transportation