Delivering malaria services during the COVID-19 pandemic: challenges and lessons from an international non-governmental organisation

During the COVID-19 pandemic, our team implemented a coordinated, evidence-driven response to maintain malaria services. Key actions included establishing a dedicated taskforce, developing an outbreak management plan with four risk phases and adapting protocols to local contexts to enable safer delivery methods. In this article we present reflections from staff in decision-making roles during the COVID-19 pandemic. These experiences offer practical insights for other organisations preparing for future operational challenges.