Exploring patient satisfaction with community pharmacy services in the United Arab Emirates: Implications for quality improvement
The findings underscore the importance of both environmental and interpersonal factors in shaping patient satisfaction with community pharmacies. Enhancing pharmacy accessibility, communication, and the quality of pharmacist-patient interactions can significantly improve patient experiences. Future research should further explore overall satisfaction and investigate targeted improvements in pharmacy practices across different regions and settings.
Authors
- Munazza Ahmed (ORCID: https://orcid.org/0000-0001-5230-9593)
- Ahmad Al‐Azayzih (ORCID: https://orcid.org/0000-0001-8426-0034)
- Mamoon A. Aldeyab (ORCID: https://orcid.org/0000-0001-8148-7612)
- Feras Jirjees (ORCID: https://orcid.org/0000-0001-6265-0808)
- Karem H. Alzoubi (ORCID: https://orcid.org/0000-0002-2808-5099)
- Sawsan Abuhammad (ORCID: https://orcid.org/0000-0001-5817-8950)
- Zelal Jaber Kharaba (ORCID: https://orcid.org/0000-0001-8012-684X)
- Ahmad Y. Abuhelwa (ORCID: https://orcid.org/0000-0002-4182-065X)
- Shoroq M. Altawalbeh (ORCID: https://orcid.org/0000-0001-8345-4048)
- Yassen Alfoteih
- Laila A. Ibrahim
- Azza Ramadan
- Dania Rahhal
- Sayer Al-Azzam
- Anan Jarab
Institutions
- University of Huddersfield (GB)
- Jordan University of Science and Technology (JO)
- Al Ain University (AE)
- United Arab Emirates University (AE)
- City University Ajman (AE)
- University of Sharjah (AE)
- Qatar University (QA)
- University of Reading (GB)
- Newcastle University (GB)
Publication Details
- Journal
- PLoS ONE
- Published
- 2026-01-30
- DOI
- https://doi.org/10.1371/journal.pone.0339417
- Primary Topic
- Pharmaceutical Practices and Patient Outcomes
- Type
- article
- Field-Weighted Citation Impact
- 0.00