Leveraging Technological Innovations and Global Labour Trends to Strengthen Botswana’s Dispute Resolution System

The study set out to determine whether technological innovation and emerging global labour trends could be used to improve the efficiency and overall performance of Botswana’s labour dispute resolution system. It began by examining labour dispute mechanisms within the broader context of digital transformation, particularly the rise of the platform economy, and traced the historical development of Botswana’s own dispute-resolution framework. A detailed review of relevant literature provided critical insight into technological change, platform-based work, and the limitations of traditional systems in developing contexts. Using a qualitative, exploratory design informed by interpretivist phenomenology, the study drew on virtual semi-structured interviews with fifteen purposively selected participants from Botswana and the SADC region. The results and subsequent recommendations highlight a pressing need for technological uptake and alignment with global trends to strengthen the system’s effectiveness.