Improving Patient Satisfaction and Reducing Agitation in Overcrowded Outpatient Waiting Areas Through Environmental and Educational Audiovisual Interventions: A Single-Centre Quality Improvement Project

A low-cost environmental and educational audiovisual intervention was associated with a substantial and sustained reduction in reported patient agitation without altering patient throughput or waiting times. Simple, scalable quality improvement strategies that enhance the waiting-area experience may meaningfully improve patient-centred care in resource-constrained outpatient settings.