Transition to electronic prescriptions in pharmacies: Workflows, services, and access to medication – A mixed methods approach

Electronic prescriptions were associated with many challenges for pharmacists. Although they might have the potential to improve patient access to medications, this remains limited by technical instability, low patient digital literacy, and pharmacists' perceptions of limited usefulness. Enhancing pharmacist and patient experiences by reducing technical errors, ensuring profitability of (digital) services, and improving patients' readiness is essential to realize the potential of ePs.