The role of technology in supporting inclusive education at Swiss higher education institutions

This thesis examines the implementation of "reasonable accommodation" in Swiss higher education, as defined by the UN Convention on the Rights of Persons with Disabilities. The thesis aims to reduce barriers for students with disabilities by leveraging technology to promote long-term inclusion. The study addresses existing challenges such as stigmatisation, bureaucratic obstacles, and inadequate resources. The work assesses the role of technology in implementing adaptive measures and formulates specific recommendations. Key research questions include how technology can facilitate reasonable accommodation, the opportunities and risks it presents, and the contexts in which human support is more effective. Data for this study were collected through twelve semi-structured interviews with experts in the higher education sector. An iterative coding process was employed to analyse the data and identify critical themes, including institutional challenges, technological potential, and the importance of human expertise. Findings indicate that students with disabilities encounter social, personal, and institutional barriers. Technological shortcomings and inconsistent decision-making complicate accessibility. However, tools such as virtual assistants, accessible digital platforms, and AI-supported systems can optimize administrative processes and provide personalized support. Despite this, human assistance remains crucial in complex or sensitive cases, particularly through trained advisors who can tailor solutions to individual needs. The paper finishes by offering practical recommendations, advocating for investment in digital platforms that standardize administrative processes and lower barriers. It also calls for further research on integrating human-AI systems and emphasizes the importance of fostering an inclusive university culture through training and transparent procedures. Overall, the findings highlight the significance of combining technological innovations with human expertise to ensure equal opportunities for students with disabilities. The work underscores the urgent need for action to dismantle barriers and establish sustainable foundations for a more inclusive higher education framework in Switzerland.