Design and Evaluation of a Mixed Reality System for Facility Inspection and Maintenance

Emerging technologies are transforming Facilities Management (FM), enabling more efficient and accurate building inspections and maintenance. Mixed Reality (MR), which integrates virtual content into real-world environments, has shown potential for improving operational performance and technician training. This study presents the development and evaluation of an MR-assisted system designed to support facility operations in academic buildings. The system was tested across three case scenarios, namely plumbing, lighting, and fire sprinkler systems, using Microsoft HoloLens®. A mixed-methods approach combined a post-use questionnaire and semi-structured interviews with twelve FM professionals, including technicians, inspectors, and managers. Results indicated that 66.67% of participants found the MR interface highly effective in visualizing systems and guiding maintenance steps. 83.33% agreed that checklist integration enhanced accuracy and learning. Technical challenges, including model drift, latency, and occasional software crashes, were also observed. Overall, the study confirms the feasibility of MR for FM training and inspection, offering a foundation for broader implementation and future research. The findings provide valuable insights into how MR-based visualization and interaction tools can enhance efficiency, learning, and communication in facility operations.