Experiences of Minibus Taxi Drivers in Transporting People with Disabilities in Rural Areas of South Africa

Rural transport remains a critical factor of social inclusion in South Africa, particularly for people with disabilities who rely on public transport. This study explores the experiences of minibus taxi drivers in transporting passengers with disabilities in Mt Elias, a rural community in the KwaZulu-Natal province. A qualitative research design was adopted, involving semi-structured interviews with 15 drivers operating between Dalton and Mt Elias route. Thematic analysis was conducted using ATLAS.ti to identify key patterns and relationships across the dataset. The four key themes that emerged from the dataset are: infrastructure and environmental challenges, accessibility and support for passengers, operational and economic constraints, and human interactions and attitudes. Findings reveal that drivers face multiple barriers, including poor road conditions, limited vehicle space, and a lack of formal training, yet many demonstrate empathy and commitment to assisting passengers with disabilities. The study highlights the need for targeted policy interventions to improve road infrastructure, provide disability awareness training for drivers, and redesign vehicles for accessibility. Promoting inclusive rural transport requires coordinated action among government spheres, taxi associations, and disability advocacy groups. This research contributes new insights into the lived realities of rural drivers and promotes the importance of inclusive mobility as a component of social justice.