Social Media Crisis Communication in the Global South: Lessons From BPJS Affiliated Clinics in Indonesia Using Austin & Jin’s SMCC Model

This paper is part of the MediAsia2025 Conference Proceedings (View) Full Paper View / Download the full paper in a new tab/window

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Journal
Asian Conference on Media & Mass Communication official conference proceedings
Published
2025-12-30
DOI
https://doi.org/10.22492/issn.2186-5906.2025.1
Primary Topic
Public Relations and Crisis Communication
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article
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article

Social Media Crisis Communication in the Global South: Lessons From BPJS Affiliated Clinics in Indonesia Using Austin & Jin’s SMCC Model

Diana Hestya Ningsih
Asian Conference on Media & Mass Communication official conference proceedings
Public Relations and Crisis Communication
article

Social Media Crisis Communication in the Global South: Lessons From BPJS Affiliated Clinics in Indonesia Using Austin & Jin’s SMCC Model

Diana Hestya Ningsih
article en

Abstract

This paper is part of the MediAsia2025 Conference Proceedings (View) Full Paper View / Download the full paper in a new tab/window

Asian Conference on Media & Mass Communication official conference proceedings
LS Plant Breeding (United Kingdom) (GB)
Openalex Percentile: Top 19%
Public Relations and Crisis Communication
DOIOpen Access PDFOpenAlex
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Social Media Crisis Communication in the Global South: Lessons From BPJS Affiliated Clinics in Indonesia Using Austin & Jin’s SMCC Model — Diana Hestya Ningsih · Asian Conference on Media & Mass Communication official conference proceedings (2025) | TGRS Research Map | TGRS