Shifting attitudes about neurodiversity: Effects of an autism awareness session on coworkers’ perceptions in a European service centre workplace

Neurodivergent people face significant barriers to obtaining and maintaining meaningful employment. Workplace stigma, rigid hiring practices, and a lack of neurodiversity awareness have all been shown to hinder inclusion. Set in the context of a centralized repair facility (service centre) for a medical device supplier and servicing company located in the Netherlands that recently engaged a specialist recruitment firm to hire an employee with autism, this study examined the ability of education to shift coworkers’ attitudes about autism. Existing employees completed a survey about their understanding and attitudes toward autism before and after attending a brief autism awareness session. We also interviewed the manager who oversaw onboarding and delivered the autism awareness session. The findings indicate a modest yet positive shift in employees’ attitudes about autism, reducing biases and workplace concerns. The managerial insights emphasize the importance of mindful preparation, a support structure, and a culture of inclusivity for ensuring long-term success. Our findings also reveal the importance of inclusion of the employee with autism at all stages. By providing real-world perspectives, this study highlights actionable strategies for improving autism awareness among coworkers and reducing stigma in the workplace. These findings underscore the need for organizations to implement proactive education-based practices to create workplaces where neurodivergent employees can thrive.