Understanding frontline employees’ fuzzy request behavior based on image theory

This study is the first to demonstrate the mechanism of FLEs' fuzzy requests' emergence and provides vital managerial implications to manage request behavior.

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Publication Details

Journal
Frontiers in Psychology
Published
2026-01-14
DOI
https://doi.org/10.3389/fpsyg.2025.1672141
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
0.00

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article

Understanding frontline employees’ fuzzy request behavior based on image theory

Q. B. Li, Ai Ren, Jingwen Duan, Xiaodong Li
Frontiers in Psychology
Customer Service Quality and Loyalty
article

Understanding frontline employees’ fuzzy request behavior based on image theory

Q. B. Li, Ai Ren, Jingwen Duan, Xiaodong Li
article en

Abstract

This study is the first to demonstrate the mechanism of FLEs' fuzzy requests' emergence and provides vital managerial implications to manage request behavior.

Frontiers in PsychologyVol. 16
SUNY New Paltz (US), Anhui Polytechnic University (CN)
Anhui Office of Philosophy and Social Science, Jilin Office of Philosophy and Social Science
Openalex Percentile: Top 90%
Customer Service Quality and Loyalty
DOIOpen Access PDFOpenAlex
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