Determinants of employee retention in some selected hotels in Ho Municipality

This study examines the factors that influence employee retention in hotels within Ho Municipality in the Volta Region of Ghana. This study hypothesises that factors such as competitive salaries, social support, transformational leadership, and opportunities for independent projects significantly enhance employee retention. The study population consisted of 204 employees with diverse job roles, including managers, department heads, front desk executives, restaurant workers, bartenders, cleaners, and gardeners. A simple random sampling technique was used to ensure that every individual in the population had an equal chance of selection, resulting in 94 respondents who provided valid data for the analysis. A descriptive survey design and regression analysis were used to analyse the data. These findings were based on a comprehensive analysis that confirmed the reliability and validity of the survey instrument, with all constructs achieving high internal consistency scores. The relationships among the factors were established through correlation and regression analyses, providing a robust understanding of how these determinants function in the hospitality sector in Ho Municipality. This study provides novel insights by specifically examining the distinct socioeconomic and cultural conditions of Ho Municipality. However, this study is limited by its focus on a single municipality and its cross-sectional design, which may not capture changes over time. Future research should consider longitudinal studies and expand its geographical scope to include other regions. The findings offer practical suggestions for hotel managers and policymakers to create specific plans that enhance staff happiness and loyalty and eventually improve service quality and operational efficiency.