Digital communication services facilitating nurse–patient dialog for home dwelling older adults: A scoping review

Digital communication services, such as mobile applications, telemonitoring systems, and video conferencing, have the potential to enhance nurse-patient interactions by improving safety, efficiency, and emotional well-being. However, success depends on addressing usability challenges and supporting nurses with adequate resources. While digital tools cannot fully replicate trust, empathy, and dignity fostered through in-person interactions, hybrid care models integrating digital tools with in-person visits may offer promising approaches to delivering person-centered, dignified care that empowers older adults to live independently and securely in their homes.