The dark side of perspective-taking: Intensifying negative meta-stereotypes among frontline employees exposed to customer mistreatment

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Publication Details

Journal
Tourism Management
Published
2026-01-14
DOI
https://doi.org/10.1016/j.tourman.2026.105392
Primary Topic
Social and Intergroup Psychology
Type
article
Field-Weighted Citation Impact
0.00

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article

The dark side of perspective-taking: Intensifying negative meta-stereotypes among frontline employees exposed to customer mistreatment

Yuchen Xu
Tourism Management
Social and Intergroup Psychology
article

The dark side of perspective-taking: Intensifying negative meta-stereotypes among frontline employees exposed to customer mistreatment

Yuchen Xu
article en

Abstract

No abstract available for this paper.
Tourism ManagementVol. 115
National Natural Science Foundation of China, Hong Kong Polytechnic University
Reduced inequalities
Openalex Percentile: Top 91%
Social and Intergroup Psychology
DOIOpen Access PDFOpenAlex
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The dark side of perspective-taking: Intensifying negative meta-stereotypes among frontline employees exposed to customer mistreatment — Yuchen Xu · Tourism Management (2026) | TGRS Research Map | TGRS